Downloads & Forms

Please click on the titles below for drop down options:


Automatic Payment Authority from a Credit Card

Complaint Handling Process


Cancellation, Relocation & Change of Ownership

Office Relocation Guide


.au Dispute Resolution Policy

Cancellation, Relocation & Change of Ownership

Transfers (Change of Registrant) Policy

Whois Policy

Fixed Lines

Cancellation, Relocation & Change of Ownership

Office Relocation Guide


Call Control, Remote Access, Personal Identification Number (PIN) & Rental Phones

Call Forward Immediate, Call Forward No Answer & Call Forward Busy User Guide

Call Waiting

Duet & Multiple Number User Guide

MessageBank User Guide

MessageBank Virtual User Guide



Dropbox is a free service that lets you bring all your photos, docs, and videos anywhere. This means tat any file you save to your Dropbox will automatically save to all your computers, phones and even the Dropbox website.Dropbox also makes it super easy to share with others, whether you’re a student or professional, parent or grandparent. Even if you accidentally spill a latte on your laptop, have no fear! You can relax knowing that Dropbox always has you covered, and none of your stuff will ever be lost.Dropbox works hard to make sure that all your files are the same no matter where you’re working from. This means that you can start working on a computer at school or the office, and finish from your home computer. Never email yourself a file again! Download Dropbox for your phone to simplify your life even more — flip through all your photos or review that spreadsheet even while on the road. Dropbox lets you work from any computer or phone with the confidence that you’ll always have everything you need.

Microsoft Security Essentials

Microsoft Security Essentials is a new, complimentary* consumer anti-malware solution for your computer. It helps protect against viruses, spyware, and other malicious software. It’s available as a no-cost download for Windows XP SP2 and higher, Windows Vista, and Windows7.

Why should I download Microsoft Security Essentials?

  • Comprehensive protection—Microsoft Security Essentials helps defend your computer against spyware, viruses, worms, Trojans, and other malicious software
  • Easy to get, easy to use—Because Microsoft Security Essentials is available at no cost, there’s no registration process that requires billing or personal information collection. It installs after a quick download and Genuine Windows validation and then stays automatically up-to-date with the latest protection technology and signature updates
  • Quiet Protection—Microsoft Security Essentials doesn’t get in your way. It runs quietly in the background and schedules a scan when your computer is most likely idle. You only see alerts when you need to take action
  • Microsoft Security Essentials security status
  • Microsoft Security Essentials has a clean, simple home page that shows the security state of your computer.


Immunet 3.0, powered by ClamAV utilizes advanced Cloud-based, community-based, and integrated ClamAV detection technology to help secure your PC. The 3.0 release fully integrates the core ClamAV detection engine to provide exceptional offline protections against the latest malware threats. The fast cloud based SPERO and ETHOS engines allows for a fast and light footprint with no need for continual signature updates keeping your system up-to-date with the latest protections in real-time. This hybrid approach provides a highly effective and customizable AV solution for Windows desktops in both your home, and your office. The fast and light footprint is ideal for laptops, gamers, and power users who just want their AV to do its job and stay out of their way.

  • Real-time detection
  • Scheduled scanning
  • Intelligent Scanning – Fast and configurable smart scans
  • Custom Detection – Using the de facto standard ClamAV signature language
  • Advanced archive and packer support
  • Fast and light system footprint
  • Quarantine