Terms & Conditions

What Next?


Services provided by BEST TELECOM GROUP are subject to a Standard Form of Agreement provided for by the Telecommunications Act. This simplified agreement is also lodged with the Australian Communications & Media Authority which is deemed by law to apply to all contracts where no other contract replaces it. A copy is available on request.
The following general provisions apply to all services:-

    • Services a provided on a month to month agreement, except where otherwise agreed, or as specified below:-
    • Receive a discounted setup on a broadband plan;
    • To receive free hardware;
    • To receive special pricing;
    • All mobile phone plans are on 24 month plans; and
    • Domains are billed every 24 months for .au domains and every 12 months for any other domains and associated hosting is billed for the same period, depending on the renewal period of the domain.
    • Payments by Credit Card are subject to processing fees, per https://besttelecom.group/understanding-my-invoice/

Phone Word License

Click Here to View


Customers paying with Bartercard also subject to our Bartercard/Qoin/Crypto Terms and Conditions

eFax Conditions

Click Here to download

Transfer Charges (Broadband, Fixed Line, Inbound & Mobile)

Click here to view

Cancellation, Relocation of Change of Ownership

    • To terminate a service, download a Cancellation Form
    • A calendar month's written notice is required to terminate any service, or payment in lieu where short or no notice is provided ; and
    • A $110 exit fee applies for each broadband plan;
    • Where a fixed term agreement is in place and the term has not expired, the remaining months of the fixed term agreement x the minimum monthly charge; and
    • Where a service is prepaid for a set period, client may leave before the end of that period, although they will forfeit any prepaid amount if the leave before the end of the period.
    • To change ownership of a service, a Change of Ownership Form needs to be completed by the new and former owners;
    • The former owner/s account needs to be paid.

What Next?

Completed forms may be sent in the following ways 
(incomplete or illegible forms will not be accepted):-

  • Contact us on +61-1300 85 2378 or +64-0800-852378
  • Email us by clicking here
  • P O Box 818, Sanctuary Cove Qld 4212, Australia                          
  • P O Box 10438, Bayfair, Mount Maunganui 3152, New Zealand