Terms & Conditions

What Next?

General

Services provided by BEST TELECOM GROUP in Australia and New Zealand are subject to a Standard Form of Agreement, formulated for the purposes of Section 479 of the Telecommunications Act, 1997 (Cwth) in Australia or the Telecommunications Act, 2001 (New Zealand), as amended (collectively referred to as the “the Telecommunications Act”).  This simplified agreement is also lodged with the Australian Communications & Media Authority and is deemed by law to apply to all contracts where no other contract (be they written or verbal in a recorded telephone call), replaces or modifies it. Click here to download a copy.
The following general provisions apply to all services and services a provided on a month to month agreement, except where otherwise agreed, or as specified below:-

  • receive a discounted or free setup or technology change on a broadband plan;
  • receive free hardware;
  • receive special pricing or payment by a non-fiat currency, such as Bartercard, Qoin or other agreement arrangements per https://besttelecom.group/bartercard-terms-and-conditions/;
  • all mobile phone plans are on 24 month plans;
  • domains and web sites are billed every 24 months for .au or .nz domains and every 12 months for any other domains and associated hosting is billed for the same period, depending on the renewal period of the domain - please refer to https://domains.besttelecom.group/ for information on domains, web and email hosting; and/or
  • payments by Credit Card or Direct Debit are subject to processing fees, per https://besttelecom.group/understanding-my-invoice/.  Direct Debit from a Bank Account is not available for New Zealand customers.

As a Business Grade carriage service provider, we may not be able to provide Priority Medical Assistance, Pensioner Discounted Services or access to Emergency Call 000 or 111 from some types of telephone services ; please see ACMA Emergency Call Rules in Australia or Commission 111 Contact Code in New Zealand.

Phone Word License

Click Here to View

Bartercard/Qoin/Crypto 

Customers paying with Bartercard also subject to our Bartercard/Qoin/Crypto Terms and Conditions

eFax Conditions

Click Here to download

Transfer Charges (Broadband, Fixed Line, Inbound & Mobile)

Click here to view


Cancellation, Relocation of Change of Ownership

  • To terminate a service, download a Cancellation Form (page 2); and
  • A calendar month's written notice is required to terminate any service, or payment in lieu where short or no notice is provided ; and
  • A $110 exit fee applies for each broadband plan; and
  • Where a fixed term agreement is in place and the term has not expired, the remaining months of the fixed term agreement x the minimum monthly charge; and
  • Where a service is prepaid for a set period, client may leave before the end of that period, although they will forfeit any prepaid amount if the leave before the end of the period; and
  • To change ownership of a service, a Change of Ownership Form (pages 4 & 5) needs to be completed by the new and former owners; and
  • The former owner/s account needs to be paid before a Change of Ownership can be actioned.

What Next?

Completed forms may be sent in the following ways 
(incomplete or illegible forms will not be accepted):-

  • Contact us on +61-1300 85 2378 or +64-0800-852378
  • Email us by clicking here
  • P O Box 818, Sanctuary Cove Qld 4212, Australia                          
  • P O Box 10438, Bayfair, Mount Maunganui 3152, New Zealand